Privacy policy
Topflight Pet LLC – Messaging Privacy Policy
Effective Date: October 7, 2025
Topflight Pet LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Topflight Pet LLC collects and uses information about you when you opt in to receive SMS messages from us.
Information We Collect
When you opt in to receive SMS messages from Topflight Pet LLC, we collect the following information: your phone number, consent to send SMS messages, your name and basic contact information (such as email or shipping address if provided), and any additional information you voluntarily provide when communicating with us by text, phone, email, or form submission.
How We Collect Your Information
We may collect your information directly from you when you complete a form on our website, communicate with us by phone, email, or text message, or otherwise interact with our business. We may also collect information automatically when you visit our website or from third-party service providers who support our business operations (for example, payment processors or shipping carriers).
How We Use Your Information
We use your information to send you the SMS messages you’ve opted in to receive, provide updates or information you’ve requested related to your orders, services, or account, respond to your questions or customer service inquiries, communicate about deliveries, operations, or employment-related matters, and operate and improve our business and services.
Standard message and data rates may apply. For more information about our SMS messaging practices, please review our Messaging Terms and Conditions.
Opt-Out Instructions
To opt out of future SMS communications, text STOP or UNSUBSCRIBE.
You may also reply HELP for assistance or contact us directly using the information below.
To Whom We Disclose Your Information
We may disclose your information to trusted service providers, business advisors, or consultants who perform services for us (such as shipping, payment processing, or IT support). We may also disclose information when required by law or administrative order, in connection with a merger, acquisition, or sale of assets, or to assert or defend legal claims.
However, we do not share your personal information with third parties except as necessary to provide our services or as required by law. All sharing mentioned in this policy excludes mobile opt-in and consent data; we never share your mobile opt-in or SMS consent with anyone for any purpose.
Data Sharing
Customer data is not shared with third parties for promotional or marketing purposes. Mobile opt-in and consent information are never shared with anyone for any purpose.
Protection of Information
We maintain strict administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or misuse. Access to your personal data is restricted to authorized employees or service providers who need it to perform their job duties.
Messaging Terms and Conditions
By providing your phone number and agreeing to receive texts, you consent to receive messages from Topflight Pet LLC, from 210-802-0623, regarding customer questions, general conversational messaging, and communication with employees and potential hires.
Message frequency varies. Consent is not a condition of purchase. Message and data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at info@topflightpet.com or call 210-802-0623. Mobile opt-in information is never shared with third parties.
Updates
We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. If material changes are made that affect your privacy rights, we will provide notice on our website prior to the changes taking effect. We encourage you to review this page regularly for the latest information about our privacy practices.
Contact Information
If you have any questions or wish to exercise your rights, please contact us at info@topflightpet.com or by phone at 210-802-0623.